What should security guards prioritize during an incident?

During an incident, security guards should prioritize calmness and de-escalation techniques because these approaches are essential in managing potentially volatile situations effectively. By remaining calm, security personnel can help stabilize the environment, reduce panic among those involved, and influence the behavior of individuals who may be agitated or disruptive. Utilizing de-escalation techniques, such as active listening, maintaining a non-threatening posture, and communicating in a composed manner, can diffuse tensions and prevent the situation from escalating further.

Prioritizing calmness and de-escalation not only contributes to the safety of all parties involved but also upholds the professionalism expected of security personnel. It ensures that conflicts can be resolved without unnecessary force, thus minimizing the risk of injury or legal repercussions for both the security guard and the individuals they are tasked with protecting.